KommunikationsSkills

Understanding and being understood. A successful discussion guidance with the animal owner is substantial for practice success - this manual competently obtains the fundamental communication techniques in the veterinary practice: How do I deal with complaints sovereign? What do I tell difficult patient owners like "Dr. Google" or the "price hopper"? How do I keep the balance between professional distance and empathic closeness? The author has many years of experience as a communications coach for veterinarians and knows the typical situations and pitfalls. Based on everyday practice, he explains the mechanisms of communicative cooperation and provides tips and tricks for dealing constructively with difficult conversational situations. KEYWORDS: Communication, conversation, patient owner, veterinarian, veterinary practice, cost communication, education, on the phone, veterinarian.