A week ago, the delivery date was postponed to unknown and Digitec did not even inform us of this change. Since then, we have been waiting in vain for information about the delivery status or the reason why so many customers did not receive a camera on 2 May. We don't know whether too few or no cameras arrived or whether there was a mistake in Digitec's logistics. I would like to see more active and better customer communication.

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I enquired via Chat Support and received the following answer:

"I was happy to look into your request. Following consultation with the relevant department, I would like to inform you that we have contacted the supplier and received the following response:
 
"The requested item is extremely popular, but unfortunately is still not readily available.
Unfortunately, no delivery date is known. We assume that we will receive deliveries in May, but this has not yet been confirmed and therefore the quantity and allocation are not yet known."

First of all, I would like to formally apologise for the circumstances and briefly explain why there has been such a delay.

For products that are not available from our own central warehouse and/or are shipped directly by the suppliers, we are heavily dependent on the information provided by our many national and international suppliers. They have the option of updating delivery dates themselves so that the information provided is always up to date with as little delay as possible.

Even with products that are shown as in stock in our warehouse, we unfortunately cannot completely rule out possible errors in view of our very wide and deep range in combination with a high throughput of goods.

Fortunately, from a statistical point of view, the delivery times stated can be met in the vast majority of cases in accordance with our respective specifications. This applies to both our own warehouses and those of our suppliers.

I am extremely sorry that in your case the stated stock levels and delivery times could not be met and I apologise to you most sincerely. We are endeavouring to resolve the matter as quickly as possible and in your interests."

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