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Pfingstweidstrasse 60b
CH-8005 Zürich
Manager Marketplace and Backoffice (f/m/d)
- Zurich
- 80% - 100%
- Customer Service
- English
Who we are?
Galaxus culture finds its origin in our values: cooperative, innovative, piratesque, responsible, and ambitious. We give feedback straight-up granting everyone the power to own their actions and grow through epic wins and rough patches. “Grow with us. Be brave, stay true" is the mantra that inspires transparency, boosting a culture of openness and knowledge-sharing.
As the top Swiss e-commerce platform, with a crew of over 3,200 across Switzerland, Germany, and Serbia, Galaxus is on the move to new markets. We're on the lookout for characters who know that it’s diversity that gets us to grow and succeed. Being bold and out-of-the-box isn't just encouraged — it's basically our brand.
Now we are looking for a dedicated Marketplace and Backoffice Manager in the Customer Service department to join our teams. In this role, you will be responsible for the operational and personnel management of the marketplace and backoffice areas and, in cooperation with the stakeholders from Business Engineering, After Sales, Category Management and Product Development, you will take care of the further development of customer service processes in this area.
We are looking for the greatest talent! We therefore welcome applications from Switzerland and Serbia equally! Please submit your CV in .pdf and .doc format, so you are able to finish your applying process.
Your responsibilities
- You have overall business and operational responsibility for all marketplace and backoffice customer service teams, with around 40 employees at the Zurich and Belgrade locations.
- You manage across two hierarchy levels. Three team leads and a team of six Marketplace Specialists report directly to you. You will communicate with your team leaders primarily in English.
- You will manage efficiency projects and optimize the processes and working environment with the employees and stakeholders directly involved.
- You together with your teams, ensure efficient and high-quality processing of all customer concerns in the marketplace and backoffice areas.
- You manage personnel requirements planning, deployment and holiday planning. You will also coordinate demand planning with our external partner Yoummday.
- You create reports independently and actively monitor the most important customer service KPIs and initiate improvement measures where necessary.
- You are the first point of contact from customer service for all cross-departmental projects relating to the marketplace and backoffice.
- You actively coach your managers and teams and keep your finger on the pulse of your people.
Your skills
- Customer service background of at least 3 years is a must.
- You have 3+ years of leadership experience, ideally in an international environment, with a strong track record in developing organizations and managing diverse stakeholders.
- Your spoken and written English is at a fluent level, while native or high German is an advantage.
- You are characterized by a solution- and service-oriented, independent and self-reliant way of working.
- You are interested in learning a lot of new things quickly and like to take the initiative.
- Your strong analytical skills and strategic thinking enable you to understand complex interrelationships and communicate them at the appropriate level.
- You have the ability to win over different departments and opinions for one goal and to approach them in a focused manner.
- You are a smart pirate with a heart, always ready for innovation, and deeply committed to driving high-quality within your teams. With your guidance, your team members are empowered to create exceptional customer experiences that truly make a difference.
Why start with us?
- Culture is Everything: Our values—cooperative, innovative, piratesque, responsible, and ambitious—form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are.
- Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently.
- Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters—your development, our collective achievements, and tackling challenges with adaptability and resilience.
- Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options and every position is available from 80-100%.
- Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 350 EDU points per year. This equals EUR 350 or 2100 minutes off work for your development.
Other Benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year, and much more.
We team up for Success
At Galaxus, we grow talent by teaming up with people from diverse backgrounds to build the best team out there. We stand for equal treatment and opportunities for everyone, no matter your ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability, or any other status. Diversity is our fuel for innovation and a culture of openness and collaboration. We welcome applicants from all backgrounds, experiences, and perspectives.
Working Language
EnglishWorkload
80% - 100%Location
Digitec Galaxus AGPfingstweidstrasse 60b
CH-8005 Zürich
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Behind the scenes
Become part of our company.
And stay true to yourself.
We believe that shared values are key for long-lasting success. This is why a strong company culture is more important to us than strict rules and guidelines.